May 18We are excited to announce that we are accepting new orders starting today at 12PM, one day earlier than planned! We have been working day in and day out to be ready to open our doors back up for business. Although we're 24 hours earlier than originally stated, our warehouse and customer service team are now ready to get back at it. We've established additional safety checks to ensure our warehouse team stays safe, tracking updates for your order through email and text, and have added more support to all departments so we can be ready for whatever this pandemic brings next while remaining open. Thank you for your patience as we worked through the past two weeks. We would not have been able to do this without your support and patience. Start your build.
May 17You take care of your responsibilities on weekends, and so do we. We're still hustling to get your wheel, tire, suspension packages out the door while getting ready for www.AnthemWheels.com to start accepting new orders on May 19th at 12PM CST. This short pause helped us focus on existing customers, establish safety procedures as set by the CDC, and launch a new tracking system to monitor your order through email and text. COVID-19 may continue to impact our lives, but we will remain committed to your safety and sharing order statuses with new and existing customers. We are confident this strengthened tracking system will imlrove your customer experience by ensuring you know exactly where your order is with email and text updates. Thank you for your trust, support, commitment, and dedication. Have a great Sunday! Anthem Off-Road
May 16Team Anthem, our intent has been to stay focused on existing orders and provide as many updates as possible. We've seen amazing progress toward ensuring existing customers are receiving updates when available. If you haven't received an update yet, it just means we're still hustling to complete your order. Existing customers remain our top priority as we continue to make progress while maintaining the safety needed to continue operations. Thanks again for your trust, support, and commitment. We look forward to some normal days ahead!
May 15It's Friday, man this week went fast! As we prepare to start taking orders on Tuesday, May 19th at 12PM CST, we want to take a moment to thank each of you. Thank you for being patient. Thank you for your trust and support. Thank you for letting us be part of your project. To those that dealt with a delay or mishap due to this pandemic; we're sorry. This pandemic caused some delays we couldn't have anticipated. While we know this doesn't change the fact you want your order; we're thankful to those who understood and continue to stand with the Anthem Family. Safety continues to be our top priority as we adapt and overcome new information and CDC guidelines. This time has allowed us to prepare for anything new that may be thrown at us, and we're excited to get back to "normal ops." We will continue to share updates as we enter this new space. Thank you. Anthem Off-Road
May 14Team Anthem, we're almost through this. Our warehouse and customer service teams are still focused on existing orders, and providing any new updates to existing orders when appropriate. We've also used this time to build up our customer tracking page to include text. It'll be live on our site by 5pm CST and allow better clarity on your current order. It's pretty slick, check it out here Please remember, during this time we're remaining focused on the safety of our warehouse employees using the standards set forth by the CDC guidelines. We know these delays aren't ideal, and we're working 24/7 to take care of the Anthem Family. That's a promise. Want to be first in line on the 19th to get an order in? Build your cart now and make sure to hit save!
May 13Team Anthem: Guidelines put in place by the CDC and being followed by our warehouse team have allowed us to continue focusing on serving our existing customers; you. These trying times have been met with continued and greatly appreciated support from Anthem faithful. We know it's not ideal but here's the good news; we're getting through more and more orders every single day. Our week has been dedicated to shipping existing orders out while additionally focusing on any existing email or phone call that you've sent us within the last 24 hours. We are confident we will be ready to accept new orders on May 19, 2020 at 12PM CST and are looking forward to getting a new set of Anthem's coming your way! This has, and will continue to be our commitment and promise to all of you that have supported us since day 1. Thank you.
Anthem 5/12 Update
May 12Our team continues to hammer out existing orders in our warehouse using the highest standards of safety for our team. We continue to anticipate all existing orders to be shipped out within the next 10-15 business days and no voicemails or emails left unopened. This is our commitment to ensure the safety of our team members endures and our focus on taking care of our existing customers remains strong. All of us at Anthem Off-road want to thank you for your continued support and if you're looking for a status update on your order, you can do so at our track page link here. We continue to aim for May 19, 2020 at 12PM CST as our date to resume accepting new orders.
May 11Our week has begun with focus on existing orders and a staff of dedicated employees that plan to work day in and day out to make it happen. Our warehouse facility continues to follow the CDC guidelines to ensure we are keeping our employees safe. That is and will continue to be the most important thing for our company.
We stand strong in expressing that all existing orders will be shipping within the next 10-15 business days.
We thank you for your support and patience as we work 24/7 to get through this together. Please note, if you're looking for your order status, you can do so at our track page located below in our footer.
We continue to aim for May 19, 2020 at 12PM CST as our date to resume accepting new orders.
May 10Today's update remains the same message as yesterday; continue to focus on existing orders with our weekend warehouse and customer service staff. Tomorrow, May 11th at 9AM CST our teams will be operating at 100% staffing capacity while following the safety guidelines set forth by the CDC.
Moving forward into the start of the week, our teams are working diligently to establish an additional text notification system so you can know exactly where your order is. We anticipate this to be live by mid week to help existing customers receive more information regarding their order. We're excited about this one.
We want to thank each and every one of you again for your patience and support as we go through this. We're confident that this plan will allow us to come out on top and ready for the summer season in no time.
May 09After two days of downtime with our warehouse operations to ensure the safety of our warehouse team, we are incredibly excited to announce that we have begun resuming warehouse operations as of 5/9 9AM CST.
The small weekend warehouse team that will be working safely is dedicated to shipping our oldest customer orders first. In addition, we continue to staff our customer service teams as much as possible to help communicate any updates available on existing orders to our customers throughout this weekend.
Please note, weekend warehouse capacity is dedicated to our oldest orders first and not all pending orders will receive an update this weekend.
We appreciate your patience, and we will continue saying that until we are past this unique and difficult situation together.
We will resume accepting new orders on May 19, 12PM CST.
Thank you for your patience and support.
May 08Wow. Thank you. The support we've received over the past few days has been overwhelming and we couldn't be more thankful to those that understand the crazy situation we are all in. As we continue to roll out additional safety procedures provided by the CDC, our focus remains the same; to keep our employees safe. This has been done through distributing additional PPC gear, single entry/exit doorways to limit potential exposure, and temperature checks for all our employees.
In regards to our orders, our timeline to begin resuming shipping remains May 11th, at 9AM CST. Please note, you may receive an early notification of shipment due to weekend staffing and support to try and get existing orders out even faster. As always, if you'd like to see the most recent information regarding your order, you can do so by visiting the tracking page here.
To both new customers and old, fans and staff, thank you. Thank you for being with us through this and having patience with us as we too navigate this new and quite interesting situation.
COVID 19 5/7 ANNOUNCEMENT
May 07Anthem Off-Road was built with a focus on two priorities; communication and trust. Since conception in 2013, we have always taken pride in our honesty and commitment toward helping you build your dream truck or Jeep. As we've entered 2020 and the uncertainty that COVID-19 brings with it, we have continued to work day in and day out to help more people than ever before with their vehicle. On top of that, we've truly been doing our absolute best to process and ship the huge amount of orders stemming from the additional stimulus money that came through just a few short weeks ago. But as important as continuing orders is to our company, the safety of our employees and our customers must take priority.
As of 11:30AM today, May 7, we have received positive confirmation of 2 cases within our warehouse team of the COVID-19 virus. Due to that information, we have made the difficult, yet necessary decision to pause all warehouse operations until Monday May 11th at 9AM CST to protect our employees and reduce the risk of infection of COVID-19.
This decision allows us to protect our employees by reducing the risk of infection in accordance with the CDC guidelines by establishing comprehensive warehouse cleaning and mandatory testing procedures for all of our warehouse employees. These steps will allow us to ensure we're taking the appropriate and needed measures to establish a safe and clean working environment for our team.
We understand your excitement to get your order, and we mean it when we say we're sorry for the inconvenience this causes. Once we do begin shipping orders, our objective will be to ship the oldest orders first. The goal will be to have all current orders shipped within 2-3 weeks from our return to office date of 5/11. You have trusted us with your hard earned money and we want to make sure you get what you paid for. That's why we're pausing any new orders until 5/19 at noon CST. We want to spend this time working with those existing customers that are going through this difficult time with us. You trust us, and we want to make sure we meet those needs first.
Rest assured, we'll bust our butts to get your order out the door as quickly as we can. If you have questions on our timeline, we've made one below for you.
Again, we truly appreciate your order and thank you for understanding.
Timeline: May 7-May 11 @ 9AM | Warehouse Sterilized, Mandatory Testing Establish, and All warehouse operations paused. May 11 @ 9AM | Tentatively resume warehouse operations to ship already existing orders. We will not be taking new orders until May 19 @ 12PM CST. May 19 @ 12PM Noon CST - Online store to re-open and resume normal business operations
FOCUSING ON OUR EXISTING CUSTOMERS
May 06In order to keep our staff safe & customers satisfied, we have limited our staffing and paused accepting new orders until Tuesday, May 19th at 12pm CST to focus on shipping orders already received. Thank you for your continued support during these uncertain times!
The delays in shipping have increased due to high order volume and decreased staffing in order to keep our employees safe. Due to these circumstances, orders may require an additional 5-10 business days to process on our end increasing ship times from 10-15 days to 20-25 days. The safety and well-being of our employees is of the utmost importance to us, as we are sure you would understand and support.
We encourage all with existing orders to look at the tracking page for order updates.
We are doing everything in our power to ensure that you receive the best customer experience possible, and we can't thank you enough for helping to support us during these trying times.
We're In This Together
March 20We at Anthem Off-Road want to let you that this crisis is not slowing us down. We are committed to bringing you the best quality products at the best prices possible. While we recognize the severity of the current pandemic, your passion should not be on hold. Know that Anthem Off-Road has your back through all of this and will continue to deliver the best customer service and products in the industry. Here's how we're handling the situation:
First and foremost, our hearts go out to those affected by the virus; you are in our thoughts and prayers. We are amazed by the diligent work of healthcare workers and first responders who are selflessly putting their well-being on the line to take care of others.
Second, we are focusing on the health and safety of our employees. Almost all employees are working remotely, and we've canceled all of our in-house events. We feel fortunate that our team has made this transition smoothly while continuing to execute at the highest levels.
Third, we couldn't do this without you. Your trust and continued patronage through this time have had a massive impact on the entire Enthusiast Enterprises.
As we push forward, we'll keep you updated and will always value any feedback or questions you may have.
We are committed to leading the aftermarket wheel, suspension, and tire industry while persevering together in the days, weeks, and years ahead.
Team Anthem Off-Road.
Team Anthem Off-Road.